Network Status.

2024-08-17 10:44:10 - 2024-08-19 11:24:30

There are 3 of our Core routers that are still causing some issues after the outage on Thursday. We have routed around the problems that these are causing. We are planning to implement the same fix on our routers in Pahiatua, Wellington and Feilding tomorrow morning during our maintenance windows between 2am and 4am

There will be a 5-10 min break in service for Wellington UFB customers and some MetroLAN, DSL and UFB customers routers will re-auth

2024-08-15 12:49:38 - 2024-08-16 00:58:22

Customers' internet access may not be working due to what we believe is a routing issue. Engineers are working on it right now.

UPDATE - 15/08/24 - 1.50PM Hi all. Our Network engineers are still working on resolving the issue. We believe this is affecting all Inspire Wireless services and our own Inspire Fibre connections at present. No estimated time of when this will be repaired as yet. We'll keep posting here and on our website when updates come in.

UPDATE - 15/08/24 - 3.08pm Hi All our network team has advised that while the fault still remains, the team is getting closer to pinpointing the exact issue. Still no estimated time of repair unfortunately. We'll provide another update at 4pm.

UPDATE - 15/08/24 - 4.20PM I spoke with one of our Network Engineers, and unfortunately, there are no new updates at this time. They're carefully examining our network and collaborating with some of our equipment vendors to pinpoint the cause of the issue.

From here, we'll pause on the hourly updates and only provide them when we have some solid information or an ETA. Once again we apologise for the inconvenience.

2024-05-13 12:51:45 - 2024-05-13 14:11:17

One of our large wireless towers in the Eketahuna area is experiencing an outage. Inspire Net Engineers are enroute to fix the issue now. At this point, we expect this to be repaired by the end of the day. Apologies for the inconvenience.

*** UPDATE 2.10PM *** We believe this to be resolved. If you are still experiencing connection issues, feel free to give us a call on 0800 484 363 ????

2024-03-01 17:05:25 - 2024-03-04 09:08:23

Hi Everyone. Our Network Team are working to resolve a fault impacting internet services to some customers in the Palmerston North area. Apologies for the inconvenience.

2023-04-11 16:10:53 - 2023-04-12 08:41:38

One of our major wireless sites in the greater feilding area has become inaccessible, and as such, some Feilding customers are may be experiencing an outage currently. Technicians are already working on repairs and expect restore services within the next three hours. Apologies for the inconvenience.

Update - 11/04/2023 4.43pm

While there is further work to be done, our technicians have advised that majority of customers affected by this fault are back online.

2023-01-30 15:56:53 - 2023-01-31 07:50:54

A possible fibre cut between Palmerston North and Waiouru is impacting Inspire Net customers in the Waiouru, Taihape, Mangaweka and rural Whanganui areas. Technicians are already onsite and assessing/repairing the damage. Please note that your connection may be slower than normal or drop out from time to time around and during peak times (5pm - 10pm). Apologies for the inconvenience everyone. We are hoping to have this fixed as soon as possible.

2023-01-24 09:00:09 - 2023-01-24 15:09:03

Hi Everyone, We have lost a key piece of hardware that provides connectivity to Inspire Wireless customers in parts of southern Tararua. Technicians are scheduled to attend the fault this morning. Apologies for the inconvenience.

UPDATE 3:15PM Our technicians have finished repairs and believe all to be back up and running again. If you are still experiencing issues however, please feel free to contact us on 0800 484 36.